To our family of patients...and their families, friends, neighbors and co-workers,
I hope this message finds you well amid the current climate of uncertainty we are all facing. Needless to say, we are all being affected in unprecedented ways by the events surrounding the COVID-19 coronavirus outbreak. On local, state, national, and international levels, we are all in uncharted territory. My intention in this message to you is to inform you of the many steps we are now taking at Live Well Behavioral Health Services to serve you best, and to ensure optimal levels of health and safety for you as we all navigate this situation together. Please read ALL of this and pardon the length...it’s more important for me to be thorough than brief!
Since the news and developments regarding COVID-19 are changing very rapidly, this is an admittedly imperfect message that can and will be updated as often as necessary to keep you, our valued patients, up to date. Ultimately, please know that we are committed to serving you at the highest levels possible, through any circumstances. We are also fully committed to minimizing risks to you, my excellent dental team members, and myself, as well as all our families and surrounding circles.
****************************************************************************************
Effective immediately, the following conditions and protocols are in place at Live Well Behavioral Health Services:
1: Until otherwise stated, we are currently OPEN for care, though our hours may be limited. If you are calling to make a new appointment, please call ahead to ensure that we will be open. Any potential adjustments of hours we are open will be communicated as necessary and without delay. Existing patients and new patients are welcome, as long as they are free of any symptoms of illness.
2: NEW: Option for telepsychiatry service protocol for our patients is active. Please contact the office to schedule an appointments for telepsychiatry at livewellbhs.com or we kindly request that you call us at 804-944-3088 to inform us of the request. Telepsychiatric services will use VSee. All information for the service will be provided after appointment is scheduled.
3: If you or someone in your family is currently or has experienced ANY symptoms of illness (including fever, cough, or flu-like symptoms) during the last 14 days before your scheduled appointment, please notify us as soon as possible. We will happily reschedule your appointment to a future date at least two weeks after your latest reported date of being symptom free. You will incur no additional costs or fees due to any rescheduling as a result of your health conditions.
4: If you are advised by a health care professional to “self-quarantine” yourself due to recent travel OR potential exposure to COVID-19, OR others who have had potential exposure to the virus, please notify us as soon as possible. We will happily reschedule your appointment to a future date at least one week after the end date of your self-quarantine period. You will incur no additional costs or fees due to any rescheduling as a result of a self-quarantine situation.
5: My entire team, including myself, are under strict orders to monitor our own health and any potential symptoms of illness. NOTE: Our schedule may need to be adjusted according to available doctor and/or team members if this situation arises.
****************************************************************************************
My amazing team and I want to THANK YOU for entrusting us with caring for your mental health! We value our relationships with you, and we assure you that we are doing everything we can to continue to provide you with excellent experiences in our office. We are also dedicated to protecting your health, and the health of all those in our communities and beyond.
If you have ANY questions or concerns, please don’t hesitate to contact us via the following methods:
Phone: 804-944-3088
Email: Patient Portal or Livewellbhs@gmail.com
When facing these challenging and uncertain times, we can overcome virtually anything when we all work together. We offer our prayers and warmest thoughts and wishes to you and your families and friends. We will emerge from this stronger, wiser and better prepared for the next challenges that come our way!
Kind regards,
Dr. Kimberly Farley